LUSH 317 POLICIES
APPOINTMENT CONFIRMATION POLICY
It is required that all guests confirm or make any changes to their appointments at least 48 hours in advance. A confirmation text/email will be sent at least four days prior to the appointment. Unconfirmed appointments will be cancelled and released to the next guest on the waiting list. If you do not receive appointment notifications it is your responsibility to notify us so your notifications can be turned on.
**To confirm your appointment please reply YES to the text that is sent to you or click the link in your email.
CANCELLATION, RESCHEDULING & APPOINTMENT CHANGE POLICY
We understand that your schedule can change and alterations to your appointments may be necessary. Our goal is not to punish anyone, but with a growing cancellation list we want to make sure we can provide as much availability to you and other clients as possible!
Late arrival of 15 minutes or greater may result in needing to reschedule your appointment and a cancellation fee will apply.
We understand that there are circumstances that are out of your control. If you have the capability, please contact your stylist informing them that you will be running behind
NO CALL/NO SHOWS
We understand that sometimes things just happen, but we ask that when you do have the capability, to abide by the 48 hour policy. If you do not contact the salon to cancel/reschedule and do not show up on the scheduled date and time of your appointment you will be charged 100% the cost of the service originally scheduled.
A $30 deposit will be required to hold haircut, nail and some lash appointments booked. A $100 deposit will be required for all chemical services and full lash services. If this deposit applies, you will be informed at time of booking.
Your deposit will be deducted from your total cost of service on the day of your appointment.
We ask that you give us 48 hours notice to change, cancel or re-schedule your appointment. No shows and cancellations with less than 48 hours notice are subject to loss of your deposit.
We understand that your child care plans may change at the last minute and we understand if you must bring them with you, but please remember that clients are trying to destress and relax. If you or your child are using a phone or tablet please bring head phones or keep the device silent.
These policies are put in place to protect the client and the time of the stylist.
Thank you for your consideration in this matter. We appreciate your business!