Here at Lush 317, we strive to provide you with exceptional customer service. We do our best to accommodate your schedule when booking appointments. We always make it a point to confirm your appointment in a timely manner. We understand that sometimes circumstances are unavoidable and you may need to change your schedule. We kindly ask that you give us 24 hours notice if you cancel your appointment. We prefer a 48 hour notice. If 24 hours notice is not given, that is considered a late cancellation.
Cancellations and “no-shows” leave gaps in our schedules that cannot be filled without timely notice. This notification courtesy enables us to schedule another client and, in turn, maintains a higher availability of services for you as well as others.
Our cancellation policy is as follows:
Services that require a deposit must be cancelled prior to 24 hours or you will lose your deposit. If you cancel after 24-hour notice or fail to show for your scheduled appointment your next service must be paid in full to hold your appointment.
A $100 deposit is required to schedule an appointment for any service over $150 and will be applied to the service cost on the day of your appointment.
Your stylist’s income is fully dependent upon their clients and reservations, so please take this into consideration when scheduling. By providing us with at least 48 hours notice, we can hopefully accommodate clients on our wait list.
Thank you for your consideration in this matter.